FAQ

RETURNS, EXCHANGES AND REFUNDS

How do returns, exchanges and refunds work?

Although Ad Astra products are mostly on demand, you can exchange them for any other product available on the website of equal or higher value, upon payment of the difference.

Returns and exchanges can be made due to product defect/damage or regret about the purchase.

To exchange or return it, with the right to a refund of the value of the product purchased , contact us via email contato@adastrabr.com, within seven calendar days from the arrival of the product. It is essential in this email to inform your full name, order number, product to be exchanged or refunded and reason for exchange or return.

You will receive a tracking code to return your painting via courier. If it is an exchange, the customer provides return shipping, if it is a return due to damage , Ad Astra covers any shipping costs

Upon receipt, we will analyze the product and return it within 5 business days with exchange, replacement or refund procedures.

If the analysis is approved, in the event of an exchange, Ad Astra will generate a new order to replace the defective product, taking into account the carrier's shipping deadline. In case of refund, the value of the product will be refunded within 30 calendar days.

To carry out the exchange or refund, the product must be in perfect condition and in the case of products with packaging, they must be intact.

Ad Astra does not provide packaging for shipping upon return, it is suggested that you use the same packaging received upon delivery of the product.

DEADLINES AND DELIVERIES

Deadlines and deliveries for the Classic line.

Ad Astra does not have stock of Classic line products, only the Some Of A Kind line.

Therefore, Classic line frames are produced on demand within 12 working days , from confirmation of your purchase.

Delivery time and shipping costs may vary depending on the zip code, quantity and size of the painting chosen.

If a purchase of products from the Classic line is made together with those from the Some Of A Kind line, which is in stock for immediate delivery, both products will be dispatched on the same date.

Therefore, the order will only be delivered after the 12-day production period, unless the customer informs that they wish to receive it separately and chooses to bear the cost of both shipping costs.

Deadlines and deliveries for the Some of a kind line.

Ad Astra stocks all products from the Some Of A Kind line.

Therefore, your order will be dispatched on the same business day that your payment is confirmed.

Delivery time and shipping cost may vary depending on the zip code , quantity and size of the painting chosen.

Therefore, the order will only be delivered after the 12-day production period for the Classic line, unless the customer informs that they wish to receive it separately and chooses to bear the cost of both shipping costs.

PRIVACY POLICY

Our privacy policy.

Last updated: Jun 2023

Ad Astra Comercial Ltda, a legal entity governed by private law, with headquarters at Alameda Itu, 1437, registered with the CNPJ/MF under no. 50.733.193/0001-68 takes your privacy seriously and ensures the security and protection of data all its customers, partners, suppliers and users of the adastrabr.com website and any other website, Store, application operated by the company.

This Privacy Policy is intended to inform you about how we use and disclose information collected from your visits to our website and in communications we exchange with you.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING OF YOUR PERSONAL DATA THAT YOU MAKE AVAILABLE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as rights you can exercise in relation to Personal Data processed by us. If you have any questions about the use of Personal Data, please contact contato@adastrabr.com.

Furthermore, the Privacy Policy does not apply to any third-party applications, products, services, websites or social media features that may be offered or accessed through the Store. Accessing these links will cause you to leave the Store and may result in third parties collecting or sharing information about you. We do not control, endorse, or make any representations about these third-party sites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website with which you interact before allowing the collection and use of your Personal Data.

If you send us Personal Data relating to other natural persons, you declare that you have the competence to do so and you declare that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

“Personal Data” means any information that, directly or indirectly, identifies or can identify a natural person, such as name, CPF, date of birth, IP address, among others;
“Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or life sexual, genetic or biometric data;
“Personal Data Processing” means any operation carried out within the scope of Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission , dissemination or, alternatively, making available, harmonization or association, restriction, elimination or destruction. Any other operation provided for in accordance with applicable legislation is also considered Processing of Personal Data;
“Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, General Personal Data Protection Law (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you are purchasing products and/or services in the Store, personalizing and improving your experience. Examples of how we use data include:

Enable you to purchase products and/or services in the Store;
To confirm or correct the information we have about you;
To send you information that we believe may be of interest to you;
To personalize your experience using the Store;
To personalize the delivery of advertising to you, based on your interest in our Store; It is
To contact you at a telephone number and/or email address provided. We may contact you in person, by voice message, through automatic dialing equipment, by text messages (SMS), by email, or by any other means of communication that your device is capable of receiving, under the terms law and for reasonable business purposes.

Furthermore, the Personal Data provided may also be used in any way we deem necessary or appropriate: (a) in accordance with Data Protection Laws; (b) to meet legal process requirements; (c) to comply with a court decision, regulatory decision or decision of competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our, your or third party’s rights, privacy, security; (f) to detect and prevent fraud; (g) allow us to take available remedies or limit damages that we may suffer; (h) in other ways permitted by law.

Failure to provide Personal Data

You are not required to share the Personal Data we request, however, if you choose not to share it, in some cases we may not be able to provide you with full access to the Store, some specialized features, or be able to provide you with the assistance you need or, also, enable the delivery of the product or provide the service contracted by you.

Collected data

The general public will be able to browse the Store without needing to register or send Personal Data. However, some of the Store's functionalities may depend on the registration and sending of Personal Data, such as completing the purchase/contracting of the service and/or enabling the delivery of the product/provision of the service by us.

When contacting the Store, we can collect:

Contact details. First name, last name, telephone number, city, state and email address; It is
Information you submit. Information you send via the form (questions, complaints, suggestions, criticisms, compliments, etc.).

From general browsing in the Store, we may collect:

Location data. Geolocation data when you access the Store;
Preferences. Information about your preferences and interests in relation to products/services (when you tell us what they are or when we infer them from what we know about you);
Browsing data in the Store. Information about your visits to and activity on the Store, including the content (and any advertisements) that you view and interact with, information about the browser and device you are using, your IP address, your location, the website address from from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons and embedded web links. To learn more, read how we use Automatic Data Collection Tools in item 7 below;
Anonymous or aggregated data. Anonymous responses to surveys or anonymous, aggregated information about how the Store is enjoyed. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that we will identify you through the use of that data with available technology; It is
Other information we may collect. Other information that does not specifically reveal your identity or does not directly relate to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags and other technologies.

Unless you inform us in a free form filled out by you, we do not collect Sensitive Personal Data.

Sharing of Personal Data with third parties

We may share your Personal Data:

With the partner company(ies) you select or choose to submit your data, queries, questions, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our name. These service providers or partners may be located in the United States, Argentina, Brazil or other global locations, including servers for approval and production, and providers of hosting and data storage, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising) and IT services, for example;
With third parties, with the aim of helping us manage the Store; It is
With third parties, in the event of any reorganization, merger, sale, joint venture, assignment, transmission or transfer of all or part of our company, assets or capital (including those relating to bankruptcy or similar proceedings).

International Data Transfers

Personal Data and other information collected by us may be transferred to or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.

Method of automatic collection of Personal Data

When you visit the Store, it may store or retrieve information in your browser, whether in the form of cookies and other similar technologies. This information may be about you, your preferences or your device and is primarily used to make the Store work as you expect. The information generally does not directly identify you, but it can provide a more personalized internet experience.

Subject to this Privacy Policy, we and our third-party service providers may collect your Personal Data in a variety of ways, including, but not limited to:

Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as computer type, screen resolution, operating system name and version, device model and manufacturer , language, type and version of the Internet browser you are using. We may use this information to ensure that the Store functions properly.
Use of cookies: Cookies allow the collection of information such as browser type, time spent in the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience when using the Store, as well as to target advertising to you, according to your interests. We also collect statistical information about the use of the Store to continually improve our design and functionality.

Use of pixel tags and other similar technologies: Pixel tags (also known as Web beacons and invisible GIFs) may be used to track actions of Store users (including email recipients), measure the success of our marketing campaigns, and collect statistical data about Store usage and response rates. If you have activated ad personalization on tools such as Facebook, Google or Bing, the information can be used to show ads on their services. If you do not wish to be tracked, you can request for each of the services:

We may hire behavioral advertising companies to obtain reports on the Store's advertisements across the internet. To do this, these companies use cookies, pixel tags and other technologies to collect information about your use, or the use of other users, of our Store and third-party websites. We are not responsible for pixel tags, cookies and other similar technologies used by third parties. You can configure your preferences in your browser menu. Please be aware that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and each browser.

User Rights

You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate or outdated data; (iv) anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the provisions of the law; (v) portability of Personal Data to another service provider, as long as this does not affect our industrial and commercial secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities to which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity in order to ensure that Personal Data is only shared with its holder.

You should bear in mind that in certain cases (for example, due to legal requirements), your order may not be fulfilled immediately, and we may not be able to fulfill it due to compliance with legal obligations.

Personal Data Security

We seek to adopt the appropriate technical and organizational measures provided for by Data Protection Laws to protect Personal Data in our organization. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.

Hypertext links to other websites and social networks

The Store may, from time to time, contain hypertext links that will redirect you to the websites of our partner networks, advertisers, suppliers, etc. If you click on one of these links to any of these sites, please be aware that each site has its own privacy practices and that we are not responsible for those policies. Please consult these policies before submitting any Personal Data to these sites.

We are not responsible for the collection, use and disclosure policies and practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, Media Store social media, operating system, wireless internet service provider or device manufacturer, including all Personal Data that you disclose to other organizations through the applications, in connection with such applications, or published on our social media pages. We recommend that you inform yourself about the privacy policy of each website you visit or each service provider you use.

Updates to this Privacy Policy

If we modify our Privacy Policy, we will publish the new text in the Store, with the updated revision date. We may change this Privacy Policy at any time. If there is a significant change to the terms of this Privacy Policy, we may inform you using the contact information we have in our database or through a notification in our Store.

Please remember that we are committed not to process your Personal Data in a manner incompatible with the purposes described above, unless otherwise required by law or court order.

Your use of the Store after the changes means that you accept the revised Privacy Policies. If, after reading the revised version, you do not agree with its terms, please terminate access to the Store.

Person responsible for processing Personal Data

If you wish to exercise any of the rights provided for in this Privacy Policy and/or Data Protection Laws, or resolve any doubts related to the Processing of your Personal Data, please contact us via email: contato@adastrabr.com

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